Chief Digital Officers are business-facing individuals that often don’t have a background in technology, they’re specialists in digital business models.
In order for the Chief Digital Officer to be truly effective within an organisation, they need to excel in being able to map digital capabilities to strategic priorities to help a company get where it wants to go and drive digital process innovation. By replacing manual processes with technology, a Chief Digital Officer must measure the cost savings and revenue generation and ultimately ROI. A Chief Digital Officer will have a complete overview across digital initiatives to measure success and impact on a business.
We tend to see that clients look to hire a Chief Digital Officer for when clients need to approach the complex causes that must be analysed, understood, and tackled before any progress can be made on the digitisation of their company and also when the CEO or Chairman realises the company can’t meet their transformation challenges within the capability of the current organisation structure.
There are other roles close to the Chief Digital Officer and that is the Chief Data Officer who is responsible for a companies data strategy and the Chief Technology Officer (CTO), who is mostly tasked with understanding deeper technology trends and opportunities.
The exact responsibilities of each role will vary from organisation to organisation, particularly as not every organisation would have these roles in their leadership team.