Opportunity for a
Chief Operating Officer

We are looking for a high calibre and commercially minded Chief Operating Officer where you will have a great deal of influence in positively impacting our clients' overall business, by guiding, mentoring & advising your operations team to deliver world-class customer service delivery and experience.

This is truly an exciting time to influence the trajectory of our client, where the company are focused on enhancing the benefit of their business through building and maintaining relationships with key stakeholders, customers and suppliers and they recognise that it is their people that are key in delivering this goal.

This could be the right operations leadership role for you if you can answer yes to these questions….

➢ Can you showcase a proven history of leading and positively impacting operations teams to provide exceptional customer service and experience?
➢ Do you have demonstrated experience in driving change in a technology-oriented setting, adopting automation and contemporary digital solutions to enhance business efficiency?
➢ Do you have a proven track record of exceeding targets within a technology focused environment?
➢ Can you quickly assimilate data to deliver positive action planning for high impact results?
➢ Do you possess the ability to cultivate and foster a thriving culture of productivity, efficiency and outstanding customer service?

As COO, you will play a crucial role in ensuring the smooth and efficient operation of the company. You will be responsible for overseeing day-to-day operations, implementing the business strategy, and leading initiatives to optimise operational gearing.

What we are looking for:
➢ Commercially astute and experience of working at COO or senior Operations leadership level ideally within the Telecoms/Communications sector.
➢ Track record of delivering large and complex transformation projects/programmes both to drive internal transformation and to deliver customer technology projects.
➢ Experience of creating high performing teams and realising operational efficiencies whilst maximising revenue and delivering excellent customer service.
➢ Experience in all aspects of providing Project Management, Professional Services and Managed Services for high value contracts.
➢ Strong people manager and leader of large teams with a measurable track record of creating successful teams within service delivery, with key achievements in transformation, improvement and change management.
➢ Experienced in ITIL v4, Dev Ops, Prince/IPM - with an ability to understand frameworks and translate them to workable/real life processes and best practice.

Role location: Hybrid working in the UK - It would be beneficial for the successful candidate to be located in the North West of England or Midlands region.